Privacy Policy

House of Ironyc Pvt. Ltd

1. INTRODUCTION

This Privacy Policy governs the manner in which House of Ironyc Pvt. Ltd (“Ironyc”, “we”, “us”, “our”) collects, processes, stores, uses, and protects information relating to individuals who access or use our website, offline channels, events, or associated digital properties (collectively, the “Platform”).

Ironyc is a company incorporated under the Companies Act, 2013, having its registered office at:

3801, Wadhwa Pristine
Bal Govind Das Road
Mahim, Mumbai – 400016
Maharashtra, India

By accessing, browsing, or transacting on our Platform, you acknowledge that you have read and understood this Privacy Policy.

2. NATURE OF INFORMATION COLLECTED

We collect only such information that is necessary to conduct our business operations lawfully and efficiently.

2.1 Personal Identification Information

When you register, place an order, subscribe to communications, or contact support, we may collect:

  • Full name
  • Email address
  • Mobile number
  • Shipping and billing address
  • Account login credentials
  • Date of birth (if voluntarily provided)

2.2 Transaction & Financial Information

When you make a purchase:

  • Order details
  • Billing information
  • Payment confirmation
  • Transaction reference numbers

All payment transactions are processed by secure third-party payment gateways. Ironyc does not store complete card numbers or CVV information on its servers.

2.3 Technical & Usage Information

We may automatically collect:

  • IP address
  • Device identifiers
  • Browser type and version
  • Operating system
  • Access times
  • Pages viewed
  • Clickstream data

This data helps us improve user experience and maintain platform security.

2.4 Sensitive Personal Data

We do not intentionally collect sensitive personal data such as biometric data, medical records, or government-issued identity documents unless required under law or specific circumstances.

3. PURPOSE OF PROCESSING

Your Personal Data is processed for the following purposes:

  • To create and manage user accounts
  • To process orders and payments
  • To coordinate shipping and logistics
  • To provide customer support
  • To administer returns, exchanges, and store credits
  • To prevent fraudulent transactions
  • To comply with legal and regulatory requirements
  • To send marketing communications (only where consent is provided)

We do not use your data for profiling or automated decision-making that produces legal or significant effects.

4. LAWFUL BASIS OF PROCESSING

  • Performance of a contract (order fulfilment)
  • Compliance with legal obligations
  • Legitimate business interests (fraud prevention, service improvement)
  • Your consent (marketing communications)

You may withdraw marketing consent at any time by contacting support@ironyc.com.

5. DATA SHARING & THIRD PARTIES

5.1 Service Providers

  • Payment gateway providers
  • Logistics partners
  • Cloud hosting providers
  • IT service providers
  • Analytics partners

5.2 Legal Disclosures

We may disclose Personal Data:

  • To comply with legal obligations
  • In response to lawful requests by public authorities
  • To enforce our Terms of Service
  • To protect our legal rights

Ironyc does not sell or rent user data.

6. DATA SECURITY MEASURES

  • Secure server environments
  • Encryption protocols
  • Restricted internal access controls
  • Firewall protection
  • Periodic security audits

No online transmission is entirely secure. Users acknowledge inherent internet risks.

7. DATA RETENTION

  • For as long as your account remains active
  • For up to 8 years for tax and accounting compliance
  • As required under applicable Indian laws

Inactive account data may be anonymised or securely deleted after reasonable inactivity.

8. COOKIES & TRACKING TECHNOLOGIES

We use:

  • Strictly Necessary Cookies – Required for platform functionality.
  • Performance Cookies – Used to analyse traffic and user interaction.
  • Functional Cookies – Remember user preferences.

You may disable cookies via browser settings; certain features may not function as intended.

9. USER RIGHTS

  • Request access to your Personal Data
  • Request correction of inaccuracies
  • Request deletion (where legally permissible)
  • Withdraw marketing consent
  • Lodge complaints with our Grievance Officer

Requests can be submitted at support@ironyc.com.

10. CHILDREN’S PRIVACY

Our Platform is intended for users above 18 years of age. We do not knowingly collect Personal Data from minors.

11. CROSS-BORDER DATA PROCESSING

Although Ironyc operates within India, certain service providers may process data outside India. In such cases, we ensure reasonable safeguards are implemented.

12. DATA BREACH RESPONSE

  • Assess the nature and scope of the breach
  • Take remedial measures
  • Notify affected users and authorities if required under law

13. GRIEVANCE OFFICER

In accordance with the Information Technology Act and related rules:

Grievance Officer
House of Ironyc Pvt. Ltd
3801, Wadhwa Pristine
Bal Govind Das Road
Mahim, Mumbai – 400016
Email: support@ironyc.com

Complaints will be acknowledged within 48 hours and resolved within statutory timelines.